With unemployment hotline overloaded and stimulus on hold, PA boosts chatbot 90x

Across the United States, tribal lands have the lowest access to internet, an issue that restricts opportunity and education in those areas. In New Mexico, several small tribes have partnered to lay fiber-optic cables that connect the libraries, which serve as primary sources of internet connection, to faster, cheaper internet.

Readers on the BBC website can now find out more about select stories through “Appy Helper,” a module that provides background about an ongoing, complex story. The module works through both a chat-style interface that readers navigate via prompts or a more linear timeline display.

Almost a quarter of rural Americans surveyed by NPR had used a telehealth service in the past few years. While new technologies are allowing remote patients to gain new access to healthcare, lack of broadband service and outdated insurance policies are making it hard for more widespread adoption.

Unprecedented challenges are frequently popping up with the onset of climate change, so governments too have to adjust their processes and strategies. Some new procurement tools used by several different cities include requests for ideas, competitions, and performance contracts. This article looks at two places using these new and publicly accessible procurement tools—Prince Georges County, MD, and Norfolk, VA—to see how it impacts their success.

As colleges and universities across the United States have shifted to online classes and shut down their campuses, not every student simply has the ability to move home. To help support these students, many of whom are low-income or international, the Stay Together Appalachian Youth Project began working with local communities to find housing for displaced students, as well as to provide other support like money or supplies.

Europe's generous social policies, such as allowing employees to retain their salaries while taking sick time to care for themselves or family members, may help to mitigate the coronavirus outbreak while also safeguarding the economy. Although the long-term impacts are yet unknown, in the short term, government-provided incentives are helping people and businesses stay afloat.

Comal Heritage Food Incubator trains immigrant and refugee women to start their own businesses in the food industry. Comal offers coaching, financial support, and connections to social services. It also pays trainees, which has been vital to endure the food industry shutdowns during the Covid-19 pandemic. The group also ensures members have food, rent assistance, school supplies, or diapers for their children. They partner with the Denver Metro Emergency Food Network, delivering about 290,000 meals since the pandemic began. The model is working in other cities, including Seattle and San Francisco.

Bronx shelters have teamed up with industry professionals to put together an after-school program offering students an opportunity to receive mentorship. In the program, which is based around video game-themed writing workshops, students are able to practice their writing skills, while being able to manage pandemic-induced isolation by connecting with other students and instructors.

A New York-based nonprofit called Students for a Free Tibet is training Tibetans in "how to stage nonviolent protests." This effort, in conjunction with other Tibetan NGOs, has helped activists in Dharamsala, India to become "more organized, media savvy and technologically sophisticated," which in turn has increased the number of people who have come together to participate in the nonviolent protests.

Chicago Connected is a $50 million four-year program that has already provided high-speed broadband to over 40,000 households in need, representing around 64,000 Chicago public school students, and plans to expand. On-the-ground community outreach in multiple languages was key to connecting residents to the program quickly, which was needed as school went virtual due to COVID-19. The public schools helped identify eligible low-income students whose parents were then contacted by outreach workers.