The Future of CRM and Customer Service: Look to Boston

In order to encourage people to properly dispose of their waste, New Delhi Municipal Council (NDMC) has installed smart vending machines for recyclable waste at Connaught Place and India Gate. In return for making the sustainable waste choice, users receive monetary rewards via e-wallet.

To address the food insecurity problem among its low-income students, Columbia University launched Swipes, a meal sharing app in which students with a surplus of “meal swipes” could donate them to students in need. But when that app struggled to function and roll out properly, Columbia looked downtown to New York University, where student Jon Chin launched a similarly purposed but more effectively designed app, Share Meals. So far, the app has enabled over a thousand meal donations, and is hoping to work with Columbia to share its code and expand its donor services.

Despite advancements in technology in most sectors of life leading to an increase to access of information about practically anything, little is still known about the ocean and its behavioral patterns. Liquid Robotics – a Silicon Valley-based company – is trying to change that. Engineers here have created the "Wave Glider," which essentially acts as a router within the ocean powered by wave energy and solar panels. This invention can transmit data on tectonic activity that has the potential to predict tsunamis.

The Send Me SFMOMA program allows people to text a number with a request based on a variable such as a object, mood, or color and receive back an image of an appropriate work in the SFMOMA collection. Through this service, which SFMOMA has made open source for other museums to use, the museum is able to connect with the public and ‘display’ a much higher percentage of its holdings.

Though homelessness is an entrenched and complex problem, small solutions can make a difference in the daily life of homeless individuals. Lockers for overnight cell phone storage in a homeless shelter in Chicago are significant: people can wake up with a sense of security, knowing their phones will be available to help find jobs or stay in touch with loved ones. This is part of the Chicago Youth Storage Initiative, which as since funded 755 storage unites at homeless shelters across Chicago.

Readers on the BBC website can now find out more about select stories through “Appy Helper,” a module that provides background about an ongoing, complex story. The module works through both a chat-style interface that readers navigate via prompts or a more linear timeline display.

LGBTQ asylum seekers face a unique set of problems coming to the United States, often from places where gender expression and sexuality are strictly regulated. Four organizations across the US, Mexico, and Canada are filling this unique niche. For example, AsylumConnect created an app of resources on how to apply for asylum and a catalogue of LGBTQ-friendly services and organizations in the US for them to learn about. All four aim to validate LGBTQ asylum seekers and keep them safe.

Crime-tracking mobile apps give millions of Brazilians crowdsourced data on urban violence, alerting people to dangerous places and filling gaps in government data on shootings, robberies, and other risks. But apps such as Fogo Cruzado (“Crossfire”) and Onde Tem Tiroteio (“Where There's a Shooting”) offer statistically crude glimpses of crime, distorted by media and racial biases that one expert blames for myths about the risks people actually face.

An initiative on the Moscow metro system has posters on the train featuring cats and dogs that are looking for a home. Known as the “Tails and Paws” train, these animals come from 13 animal shelters in the city and riders can use their phone to scan the poster to learn more about the animals up for adoption. “It’s about forming a new culture of responsible attitude to animals,” says one of the workers at a shelter.

Two insurance companies, Discovery and Dialdirect, implemented a smartphone app for drivers to report potholes in their city. The companies then fill the potholes and brand them with their logos.