At Work, Expertise Is Falling Out of Favor

Raton, a town once surrounded by eight coal mines, now has a main street of boarded-up buildings. There is reason for optimism as the town diversifies its local economy, betting on "a mix of small manufacturing businesses, health care and specialty services, and hospitality for travelers" to endure the sudden decline in mining revenue. Its calculated revitalization may hold lessons for other towns.

The Centre for the Prevention of Radicalization Leading to Violence in Quebec has expanded rapidly, becoming a model for programs around the world. What sets it apart from projects in Europe and the United States is that it confronts extremism of all stripes — not just Islamist — and focuses on behavior that signals the risk of violence, not just radical ideas, only involving law enforcement as a last resort.

Pomegranate Kitchen in Wellington, New Zealand employees refugee women from around the world. The kitchen, which operates collaboratively rather than in a hierarchy, encourages these chefs to grow their cooking and managerial strengths as well as overcome cultural boundaries in order to become financially independent.

The Firstbuild "microfactory" in Louisville, Kentucky is one of many businesses across the country that, rather than focusing on giant consumer bases, aims to close the mind-to-market gap by investing in small, niche markets. This business model helps products get on shelves faster, reduces large capital investments, and reduces competition by honing in on specific, moderately sized markets.

Medical professionals throughout the United States are starting to implement mental health screenings during routine care in order to better assess those at risk of suicide. Using a combination of health records and questionnaires to flag which patients should have continued follow-ups, clinics and primary care specialists prioritization of suicide intervention is already showing significant results.

To replace lost business and keep their employees on staff, Tasmanian businesses quickly diversified into new product lines to meet COVID-19-related demand. A camera accessories firm that saw nearly all of its sales to the film and TV industries dry up became a manufacturer of face shields. A plastic manufacturer increased its business by turning out acrylic counter-top protective screens. And a whiskey distillery began producing 2,000 liters of hand sanitizer per week.

More than 2,700 police departments in the U.S. have crisis intervention teams aimed at responding to mental health crises with fewer arrests and less violence, but the death of Daniel Prude in Rochester police custody offers clear lessons in the shortcomings and misuse of the CIT model. A lack of adequate mental health services across the country, coupled with superficial training of the police, too often means a police response to a crisis will not de-escalate the situation or lead to meaningful help for the person in crisis. A recent study found CITs have not shown they will lower violence.

Frustrated by a tight labor market, two locally owned Grand Rapids employers discovered the virtues – economic, not just moral – of hiring formerly incarcerated people, whose gratitude for an opportunity translated into excellent performance and less risk of adding to rapid turnover. The employers helped guarantee success by paying for support services that made post-prison transitions easier. The employers then talked hundreds of other local employers into doing the same. Besides providing a business advantage, the program changes lives and is evidently contributing to much lower rates of recidivism.

Employers like the St. Partick Clinic in South Sudan are hiring based on attitude and trainability instead of technical skills and knowledge to find employees that are trustworthy and reliable.

With an influx of COVID relief money, the Russellville school district began hiring and certifying more local, Spanish-speaking staff to help teach English language learners. Districtwide, the percentage of students who met their language proficiency goals increased from 46% in 2019 to 61% in 2022.