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  • New Orleans Uses Tech to Consolidate 911 and 311 Systems

    May 17, 2019 |

    Government Technology |

    Text |

    Under 800 Words

    Response Location: United States, New Orleans, Louisiana

    Low-code applications assist in modernizing governmental software systems. A development platform that allows people who have little coding experience to easily digitize processes has allowed New Orleans and the Orleans Parish Communication District to streamline their 911 and 311 services, allowing citizens to track information and engage with government agencies more transparently.

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  • Portland, Ore., Tackles Untested Sexual Assault Kits with Tech

    February 01, 2019 |

    Government Technology |

    Text |

    800-1500 Words

    Response Location: United States, Portland, Oregon

    To tackle the backlog of untested sexual assault kits, police agencies in Portland, Oregon collaborated with the Portland Bureau of Technology Services to create a tracking system for the kits, leading to a decrease in untested kits and ensuring that data was able to be analyzed and shared quickly when necessary. The Sexual Assault Management System, known as SAMS, is now being scaled to cities across America.

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  • Philadelphia Works to Digitize Paper-Based Processes

    June 19, 2018 |

    Government Technology |

    Text |

    Under 800 Words

    Response Location: United States, Philadelphia, Pennsylvania

    In Philadelphia, City Hall is aiming to solve problems by making outdated processes more efficient. After digitizing the Request for Proposal process, a pilot program found an 89% decrease in processing time. The City is also working with a local tech start-up to digitize the position requisition process and has introduced DocuSign to make the authorized signer process easier.

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  • A Blueprint for Human-Centered Change

    June 01, 2018 |

    Government Technology |

    Text |

    800-1500 Words

    Response Location: United States, Detroit, Michigan

    In Michigan, private design firm Civilla successfully pitched a human-centered redesign of the state's unwieldy and redundant public benefits form. By highlighting and emphasizing the experience that applicants had with the old firm, Civilla convinced the Michigan Department of Health and Human Services to make a change, and the new form is now 22% more likely to be completed.

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